Having quality IT support for your business is often easier said than done. You need a partner that is able to provide quality custom support services, thereby allowing your organization to focus on its core business.
In today's environment, businesses are highly dependent on IT systems for day-to-day operations. As your business evolves, applications need to change in order to support new business processes. Application support and maintenance is an important element towards enhancing and extending the life of your applications.
We offer comprehensive application maintenance support services which include:
Resolution of tickets received from help desk teams to minimize the severity of impact due to problems and to ensure services are restored asap. This may involve:
1 - Break Fix - Incident investigation, troubleshooting and management
2 - Handling configuration issues
3 - Software installations and Patch management
Problem Management, Root Cause Analysis & Resolution of recurrent issues.
Managing Request for change implementations
Building of a knowledge base of known issues and their resolutions to support incidents.
BAIT Consulting has a team of DBA Support experts ready to help your organization with custom database services to ensure security and reliability of your database infrastructure, while adding additional skill sets, standards, best practices and improvements.