Application support

In today's environment, businesses are highly dependent on IT systems for day-to-day operations. As your business evolves, applications need to change in order to support new business processes. Application support and maintenance is an important element towards enhancing and extending the
life of your applications.

We offer comprehensive application maintenance support services which include:

  Application monitoring
  Log Review
  Resolution of tickets received from help desk teams to minimize the severity of impact due to problems and to ensure services are restored asap. This may involve:
   1 - Break Fix - Incident investigation, troubleshooting and management
   2 - Handling configuration issues
   3 - Software installations and Patch management
  Problem Management, Root Cause Analysis & Resolution of recurrent issues.
  Managing Request for change implementations
  Building of a knowledge base of known issues and their resolutions to support incidents.
  Auditing